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ES Water Sports

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Customer Service

    
SHIPPING METHODS
Our standard method of domestic shipping is FedEx Ground Service or Freight Companies.
Orders to Hawaii, Puerto Rico, Alaska and surrounding US territories are shipped via USPS priority mail.
Once your order ships, you will receive e-mail confirmation with a FedEx tracking number, bol #,  USPS.com delivery confirmation number so that you can track your shipment and make arrangements to receive the package.

International (Outside US) Delivery
International and special delivery addresses (e.g., APO) are shipped via USPS Priority mail and take anywhere from 5 to 15 working days to arrive after being shipped. Once your order ships, you will receive e-mail confirmation with a USPS.com International label number.

SHIPPING COSTS
Shipping costs will be added to all orders, unless otherwise specifically agreed to before the order is shipped. 

Ally offers a "Bill to Third Party" option for UPS, FEDEX and DHL services only. Parcels can be shipped and the shipping charges will be billed directly to the customer's account. All address correction fees assessed by the freight carriers will be billed to the customer's account. 

Claims for Damaged Goods or Discrepancies in Order Received
Every effort is made to ensure that all orders are picked correctly and shipped according to our customer's purchase orders in good condition. It is the customer's responsibility to inspect the condition, and count of all products received. All claims for damage or shortages in shipments must be made within 72 hours of receipt of goods or it will be assumed shipment was without damage and was complete. ES Water Sports, LLC assumes no liability after this point. If you arranged the delivery directly with the courier yourself, the responsibility will be yours to prove that it was the courier who caused the damage to the products not you. In this instance it is really important that you acknowledge any damage immediately, directly to the delivery person and then to the freight Company.  

Please send all claims immediately to info@eswatersports.com 

 

PRIVACY & SECURITY
Safe and Secure! At eswatersports.com, we ensure the integrity of every order by using RapidSSL, an Internet leader in security transactions. Plus, with our advanced encryption, firewall technology, and state-of-the-art SSL (Secure Sockets Layer) encryption, you can be assured that your information will be protected from unauthorized use. You can also be assured that your confidential information will remain just that-confidential. Your name will never be distributed, sold, or rented. Please click here for our privacy Policy.

          

RETURNS

Making a Return:
Customers must obtain a Return Authorization number before attempting to return any merchandise to ES Water Sports. 

Ally will not accept any returned merchandise without a valid RA#. To obtain an RA #, call 1-888-255-9365 or email us. A customer service representative will give you an RA # that must be clearly indicated on the outside of the return parcel, as well as on any paperwork needed for the return. 

ES Water Sports (Att: Returns Dept)
1021 Calle Sombra Unit A
San Clemente, CA 92673
(Return Auth #)

SALES
To place an order with Ally, call us toll free at 888-255-9365 or fax us at 949-315-3620. You can also email us your order from our website. Ordering from ES Water Sports easy.

 
PAYMENT
eswatersports.com accepts Visa, MasterCard, Discover, and American Express credit card payments via the web or phone. To provide your credit card number over the phone, please call us during normal business hours (Monday - Friday, 9am–6pm). We also accept paypal, google check out, western union, bank wire transfers well as cashiers checks and money orders and via mail. Call us at 888-255-9365 or email us for details.

All orders taken online using credit cards are encrypted and highly secure. We use the highest quality encryption and authentication of all customer sensitive data, including credit card numbers.

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